Return Policy

Return Policy – Biggs Home Store

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To qualify for a return, your item must be:

  • In the same condition as received

  • Unworn or unused

  • With original tags attached

  • In the original packaging

  • Accompanied by your receipt or proof of purchase

To begin a return, email us at:
📧 biggshomestore@gmail.com

If your return is accepted, we will send you:

  • A return shipping label

  • Instructions on how and where to send your package

Items returned without prior approval will not be accepted.

For any questions about returns, you can always reach us at:
📧 biggshomestore@gmail.com

Damages & Issues

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

This allows us to evaluate the issue promptly and make it right.

Exceptions / Non-Returnable Items

Some items cannot be returned, including:

  • Perishable goods (food, flowers, plants, etc.)

  • Custom or personalized items

  • Personal care goods (beauty, hygiene, etc.)

  • Hazardous materials, flammable liquids, or gases

Sale items and gift cards are non-returnable.

If you are unsure whether your item qualifies, please contact us.

Exchanges

The fastest way to get what you want is to:

  1. Return the item you have.

  2. Once the return is accepted, place a separate order for the new item.

European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, you have the right to cancel or return your purchase within 14 days, for any reason and without justification.

The item must still be:

  • Unused and unworn

  • In its original packaging

  • With all tags attached

  • Accompanied by a receipt or proof of purchase